Verify Your Name Before Your First Payout
Verification is the one step we will not skip, and it exists for your balance rather than ours. Before the first payout leaves, the name on your national ID, the name registered to your wallet and the name on your account have to be the same person. You upload the ID, we compare it, and the cashier tells you what is still
missing instead of leaving you guessing. Once it clears, later payouts reuse that check.
- Type your name as the ID shows it — Same spelling, same order, no shortened version. A gap between your account name and your national ID is the most common reason a payout gets held.
- Upload both sides of the ID — Photograph it flat in daylight rather than at an angle under a lamp. Glare and blur are what send a document back for a second look.
- Match your wallet to that name — Your bKash, Nagad, Rocket or Upay wallet has to sit in the same name as the ID. If it is held by a family member, add one that is yours.
- Let the check finish, then bank as usual — The cashier marks the account as cleared and later payouts skip the document step. Nothing about your deposit path changes while the check is running.