Reference

Privacy Policy in Plain Words

We keep this privacy policy short: what we collect when you open an account, what stays attached to a wallet transfer, and how to ask us to change or remove it.

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bgc333 Privacy Policy in Plain Words
OUR HANDLING RULES

How We Store, Share and Delete

Storage is the part most policies skip, so here is ours. Account records sit on encrypted servers, and every time a staff member opens a file we log which record and why. Session cookies hold no payment data — just a signed token. A new device needs the one-time password sent to your number before the wallet opens, which is why we ask again after you clear your browser. Sharing stays narrow: the payment partner sees a transfer reference, nothing more. Retention follows the schedule for your jurisdiction, and removal requests are logged the same way.

Storage and retention

Account files sit on encrypted servers, split so one record does not expose the rest. We keep them for the period your jurisdiction requires for payment and tax records, then clear them on schedule.

Cookies on your phone

Two kinds only: a session cookie that keeps you signed in and a counting cookie for page loads. Neither holds a wallet reference. Clear them in browser settings and the login screen asks you to verify again.

Account security steps

The one-time password goes to your number, never to your email, and a new device has to clear it before the wallet opens. Change your password after any phone repair or SIM replacement.

Who sees your records

Support staff work inside a logged console, so every file they open leaves a trail. Payment partners receive the transfer reference and amount only. Nobody outside that group reads your account history.

ASK US DIRECTLY

How to Change or Remove Your Data

Every request about your data starts in one place: the support tab inside your account wallet, where you can see what we hold before asking us to change it. Tell us the mobile number linked to the account and what you want — a correction, a copy, or removal of something we no longer need. We reply in the same thread, so the whole exchange stays in writing. What we can erase depends on your local law and eligible regions.

Chat from the wallet Open the support tab inside your account wallet and start a thread. Tell us the mobile number on the account and what you want changed, corrected or removed. One agent stays on it until the thread closes.
Email the data desk Send from the address on your account so we can match it without asking for extra proof. Put the request in the subject line and we reply in the same language you wrote in.
Change it yourself Most edits need no request at all. Open account settings to update your number, add a new device or turn off marketing messages. Anything the settings page cannot change goes to support instead.

Questions About Your Privacy

These are the questions our support tab gets most, answered without the legal padding. Nothing here replaces the full policy above, so read both if your situation is unusual — a shared phone, a wallet in someone else's name, or a request about an old account. If your question is not here, send it in the support thread and a person reads it. Availability of any feature described depends on your local law and eligible regions.

Your mobile number, your name as it appears on the wallet, your date of birth for eligibility, and the device details that keep a session secure. Payment references come later, when you send money.

No. Not support, not a chat agent, not someone calling you and claiming to be from bgc333. We only ever need the transaction reference from your wallet, which you can read off your own app.

You can ask, and we act on it. Records tied to a completed payment stay for the period your local rules require, and the rest is deleted once that window closes. Your own law sets the limit.

Open your browser settings, find the site data section and clear the entries for this domain. You will sign in again with a one-time password, and the account pages keep working normally.

The payment partner that processed the transfer, and nobody else outside our account team. Staff who open a payment file leave a log entry showing which record and when.

It depends on where you live. Payment and tax records follow the retention period set by your jurisdiction, and everything else is cleared once the account closes and that period ends.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.